Delivery, Returns & Cancellations

We aim to despatch your order within 14 working days. This is not guaranteed- however if production times are extended, we will contact you as soon as we can. Bespoke orders may take longer- this will be discussed during your consolation. If you urgently need an item get in touch - and we can attempt to make arrangements.

 

WHOLE WORLD Deliveries*

All of our items are send through ROYAL MAIL/ PARCELFORCE and will be tracked/ signed for. All shipping prices are charged on a case by case basis. To request a courier service please get in touch. 

*BREXIT- Please note that our workshop is based in Northern Ireland. Due to the Northern Ireland protocol our European Customers should not have to pay any customs fees on receipt of your order. If you have been charged get in touch as soon as possible. UK/ROW service is as normal

Local Pick-up

We are pleased to offer a pick - up service from our workshop in Killinchy, Co. Down. This is by appointment only- please get in touch to avail of this service. 

 

If you are returning an item- please do get in touch as soon as possible to arrange. You must notify me within 14 days of receipt. You must include your contact details, invoice/order number and the item is in its original unused state and packaging. Please note I do no offer a free returns service. Please inform me of tracking details/ proof of postage when sent.

Please note we do not accept returns, refunds of cancellations on bespoke orders (unless they are found to be faulty) please get in touch as soon as you can to see if we can rectify any issues. 

 

If you want to exchange an item, the replacement will not be despatched until the original item has been received. Postage will be charged at my standard rates when replacement items are despatched.

Delivery

Returns & Cancellations

Terms & Conditions 

When browsing & shopping you agree to these T&Cs. The term 'The Irish Saddler', "Lucy Cushley," "we," or 'us' refers to the owner of the website and business. 'You' refers to the user or viewer of our website.

Please only continue if you agree to the following terms of use:

  • The content of this website is for your general information and use only. It's content and prices are subject to change without notice.

  • Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It will be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

We (The Irish Saddler) are committed to safeguarding the privacy of our customers and website visitors; in this policy we explain how we will use and take care of your personal information in line with the current GDPR. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy:

Collecting personal information
We may collect, securely store and use the following kinds of personal information:

  • Our website (along with nearly all other websites) uses cookies to help us provide you with the best experience possible. Cookies are tiny text files containing small amounts of information which are downloaded on your computer when you visit certain webpages. In no way do cookies harm your computer or contain any information that personally identifies you. 

  • Information that you provide to us when ordering and/or registering with our website (including your email address)

  • Information that you provide to us for the purpose of subscribing to our email notifications (for order/despatch confirmations, enquiries) and/or newsletters (including your name and email address)

  • Information relating to any purchases you make of our goods (including your name, delivery address, payment address, telephone numbers, email address and card details)

  • Information that you post to our website for publication on the internet (including your user name, and reviews)

  • Information contained in or relating to any communication that you send to us

  • any other personal information that you choose to send to us

Using personal information
Any personal information given to us through this website will be used only for the purposes detailed below: 

  • administer our website and business

  • personalise our website for you

  • enable your use of the services available on our website 

  • send you goods purchased through our website

  • improve our products and services

  • send invoices and payment reminders to you and collect payments from you

  • send you email notifications relating specifically to your order(s)

  • send you our very occasional email newsletter, only if you have requested it. You can inform us at any time if you no longer require the newsletter and wish to be unsubscribed.

  • deal with enquiries and complaints made by or about you relating to our website

  • keep our website secure and prevent fraud

If you submit personal information for publication on our website such as a review of one of our products, we will publish and otherwise use that information as permitted by you. We will never supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

All our website financial transactions are secure are handled through our payment services provider. Payments made via Bank Transfer will be handled confidentially and securely, and none of your payment details are ever stored. We will share information with our payment services provider only to the extent necessary, i.e.: for processing payments you make via our website or offline, refunding any payments, and dealing with complaints and queries relating to these payments and refunds.

Disclosing personal information
We take your privacy seriously, and we may only disclose your personal information:

  • to the extent that we are required to do so by law,

  • in connection with any ongoing or prospective legal proceedings,

  • to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk),

  • except as provided in this policy, we will not provide your personal information to third parties.

Security of personal information
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online or in person. In addition, we are fully PCI and GDPR security and protection compliant according to current regulations. However, it would be best to acknowledge that the transmission of information over the internet is inherently insecure. As a result, we cannot guarantee the security of data sent over the internet.

You have the right to request the removal of all your personal information at any time – it's yours not ours. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at: theirishsaddler@gmail.com. We will promptly correct any information found to be incorrect.

Terms &

Conditions

Privacy Policy